Overall, the quality, fit and price of the blinds was good but customer service could do with a lot of improvement. The end result is good and the fitter was in and out quickly, but the manner in which it was dealt with was not professional and there was absolutely no PPE - which is worrying when fitters are going around numerous houses and there was no consideration for anyone's health in the flat. The fitter then said he didn't have a note of the measurements and ended up taking these from a picture on my partner's phone. Gave an excuse about a flat tyre and being so busy all day, when we were under the impression no one was coming at all. The door then went just after 6pm and someone was there to fit our blinds. This time came and went and my partner got a call to let us know that "the blinds hadn't been put in the van and he wouldn't be able to make it today and would come on Tuesday". We then got a call to say that someone would be with us between 4/4.30pm. They confirmed they were still coming to fit the blinds. We texted on Monday for an update to ask if someone was still arriving that day as we had never received a time. Fitter came and measured up on Thursday (4th) and advised they would be out to fit the blinds on Monday (8th). Here you’ll find the perfect window blinds and shutters in our extensive range of. Not a bad experience, but not a great one. Top Cat Blinds are based in Central Scotland.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |